Processing TimesFor orders placed before 7am AEDT, we endeavour to process the same business day. Orders placed after 11am AEDT will be processed the next business day. During sale events and new collection launches, there may be a slightly longer processing time.
Once full payment has been received for your order, your items will shipped. Upon dispatch, you will receive a confirmation email with your tracking number.
If you do not receive these email confirmations, please email our team at: firstname.lastname@example.org
Delivery TimesWithin Australia: Delivery is between 3-5 business days within metropolitan NSW, or 5-10 business days elsewhere within Australia.
Outside Australia: Delivery is between 3-14 business days.
Delivery date estimates are good faith estimates only. Cisco & the Sun cannot accept responsibility for delays caused by third party shipping partners or customs officials in your chosen shipping destination. We reserve the right to withhold delivery to any particular place or location at our sole discretion.
Shipping CostsWe take satisfaction in providing our customers with fast and reliable shipping. However, as every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items.
For orders within Australia we have established the below flat rates*:
Weight 0 – 5 kg = AUD $15.00
Weight 5 – 10 kg = AUD $25.00
Weight 10 – 25 kg = AUD $35.00
*Maximum parcel length 180cm
For International orders, the shipping cost will be calculated at checkout and based on your chosen item(s) size, weight and shipping destination.
Customs/ Import Duties and TaxesImport duties and taxes are not included in the item price or shipping cost. These charges are your responsibility and will be collected from you by the carrier. Duties /Taxes on goods vary widely depending on the product value and the country you are having your order delivered to. Cisco & the Sun will include a commercial invoice declaring the full value paid on international shipments. If you refuse a shipment from Cisco & the Sun, you are responsible for the original shipping charges as well as the import and return fees that may be incurred upon delivery back to us. Cisco & the Sun cannot mark international orders as a gift in order to bypass or reduce customs fees.
Need help? Please contact us at: email@example.com for further support.